Allow customer to self-service Cancel or Reschedule

Pinned Completed

Jason Wallis

• October 25, 2016 03:18

Include a link in the confirmation and reminder messages that allows the customer to choose whether to Cancel or Reschedule.  

• Cancelling would send a message to the Provider and remove the booking from the Schedule Manager.
• Rescheduling would remove the previous booking and then allow the customer to choose from any currently open times for that particular Location/Service/Provider

1

• Official comment

  

  Jason Wallis

  • March 02, 2017 10:27

  New addition to also be included in this feature

  We will add a Toggle switch in the Config area to allow

  • Include Cancel button in emails
  • Include Reschedule button in emails

  This will allow you to choose whether to enable this feature in your org

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